Introduction
ClawOne ("we," "our," or "us") operates the clawone.ai website and provides managed AI assistant hosting services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Company Information:
ClawOne
Operator: ClawOne
Location: Switzerland
Contact: support@clawone.ai
Information We Collect
Personal Information
- Account Information: Email address, name, and password
- Payment Information: Billing address and payment details (processed securely by Stripe)
- Communication Data: Messages sent through your AI assistant
- Usage Data: Service usage statistics, feature usage, and performance metrics
Technical Information
- IP addresses, browser type, and device information
- Log files and usage analytics
- Cookies and similar tracking technologies
How We Use Your Information
- Provide and maintain our AI assistant services
- Process payments and manage your account
- Communicate with you about your service
- Improve our services and develop new features
- Ensure security and prevent fraud
- Comply with legal obligations
Third-Party Services
We work with trusted third-party providers to deliver our services:
These providers have their own privacy policies and data processing agreements. We ensure all third parties meet appropriate data protection standards.
Data Retention
- Account Data: Retained until you delete your account
- Usage Logs: Retained for 90 days for service optimization
- Communication Data: Stored for the duration of your service, deleted upon account closure
- Payment Data: Retained according to legal requirements and Stripe's policies
Your Rights (GDPR & Swiss DSG)
Under GDPR and Swiss Data Protection Act (DSG), you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Portability: Receive your data in a structured format
- Restriction: Limit how we process your data
- Object: Object to certain types of data processing
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, contact us at support@clawone.ai
Data Security
- All data is encrypted in transit and at rest
- Each user instance runs in an isolated container
- Regular security audits and updates
- Access controls and monitoring
- Compliance with industry security standards
International Transfers
Your data is primarily processed in the European Union. If data needs to be transferred outside the EU, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses.
Cookies
We use essential cookies for authentication and service functionality. You can manage cookie preferences in your browser settings. Disabling cookies may affect service functionality.
Children's Privacy
Our services are not intended for users under 16 years of age. We do not knowingly collect personal information from children under 16.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: